We're pleased to announce that user
support for the MMS member email service is now available 24/7. If you need
assistance with this service, contact us at (800) 322-2303, ext. 7321.
Tips for Using the
Massmed.Org Member Email Service
Password Requirements
- Your password must meet requirements for complex passwords
- It must contain at least 6 characters and not more than 30.
- It must contain at least 1 lower case letter, 1 number, and 1 uppercase letter or special character (Examples of special characters: % $ # @ & * ^).
How to check if your password meets the complexity requirements:
- Go to the Webmail page.
- Log into your account.
- If your password does not meet complexity requirements you will be asked to change it.
- After changing the password you will see your inbox.
If you change your password on the Webmail page you must change your password in all other methods you use to access your email: Your iPhone, iPad, tablet, mobile device, and other email programs.
If you try to login multiple times with an incorrect password the system will lock you out. You must then contact MassMedNET support for assistance.
If your mail does not appear in mailbox
Mailboxes were re-indexed during the upgrade and may take some additional time to load completely. Options:
- Log into Webmail.
- From the inbox, click “refresh mail.
- If you are using Internet Explorer version 8 or version 9: Click TOOLS then COMPATIBILITY VIEW SETTINGS. Be sure that “Display all websites in compatibility view” is not checked.
User Support
If you need additional assistance with your account, please contact massmed.org support at (800) 322-2303 ext. 7321.
