Improving the Patient Experience and Clinical Outcomes in the Office
Practice Setting
Module 1: Introduction
(prerequisite for other modules)
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Original Publish Date:
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June 12, 2009
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Review Date(s):
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June 2010, June 2011
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Term of Approval End Date:
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June 30, 2012
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Estimated Time to Complete:
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1.5 Hours
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Risk Management:
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Yes
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Course Format:
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Slide - Audio Lecture
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Course Fee:
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Mbrs-$15, Non Mbrs-$30
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To participate in this
CME activity: (1) review the information on this page which includes the
learning objectives and faculty disclosures; (2) listen to all
presentations in this session and read the associated course pages; (3)
complete the exam; (4) view/print certificate.
Course Information
General Information
If you need to stop in the middle
of a course, you may return to the course at anytime to finish.
When you are finished viewing the presentation slides with audio, close
the window and click CME Exam in the Course Sections box. Please view
all presentations in this session before proceeding to the exam. The
exam includes question(s) from each presentation.
To begin this CME activity, read through the information on this page
and then click on the Start Course button (page bottom) or Start Course
(Course Sections box).
Course Overview
Improving your patient’s
experience of care will have a positive impact on every aspect of your
practice. This program outlines the steps and tools that can be used to
begin working on a quality improvement initiative that is patient
centered, and will assist you in laying the groundwork to successfully
initiate change.
This session consists of two
presentations: Presentation #1: Improving the Patient’s Experience
of Care and Presentation #2: Sustaining and Spreading Improvement.
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Intended Audience
This program is intended for
physicians, nurses, office managers, and other staff at physician
practices.
Course
Objectives
Describe the guiding
principles for quality improvement initiatives. Summarize the
Plan-Do-Study-Act cycle (PDSA) for learning and improvement. List two factors that
contribute to sustaining and spreading improvements.
Course Credit
Deadline for completing the course
is June 30, 2012.
The Massachusetts Medical Society
designates this educational activity for a maximum of 1.5 AMA PRA
Category 1 Credits™. Physicians should only claim
credit commensurate with the extent of their participation in the
activity.
This program meets the criteria of
the Massachusetts Board of Registration in Medicine for risk management
study.
Participants will receive a
confidential report of their examination score. You must receive a score
of 70% or better to receive AMA PRA Category 1
Credit™. A confirmation of credit will be issued at the
end of the course to those who successfully complete the
examination.
This activity has been planned and
implemented in accordance with the Essential Areas and policies of the
Accreditation Council for Continuing Medical Education through the Joint
Sponsorship of the Massachusetts Medical Society and Massachusetts
Health Quality Partners.
The Massachusetts Medical Society
is accredited by the Accreditation Council for Continuing Medical
Education (ACCME) to provide continuing medical education for
physicians.
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Course Fee
Improving the Patient
Experience and Clinical Outcomes in the Office Practice Setting - Module
1: Introduction and all associated course materials are available
free of charge. An opportunity to complete an exam and receive AMA
PRA Category 1 Credit™ for a nominal fee is available at the
end of the course. The course fees are as follows:
Massachusetts Medical Society (MMS)
Member: $15 ($10 per credit)
Non-MMS member: $30 ($20 per
credit)
Course Materials
While viewing the presentation you
will have the option to print the slides and transcripts by going under
"documents" in the tab located on the top left within the recording
window.
(Requires Adobe
Reader)
Course Faculty
Diane Stewart, MBA
Director, Performance Improvement, Pacific Business Group on Health
Susan Edgman-Levitan, PA
Executive Director, John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital
Disclosure/Commercial Support
Diane Stewart, MBA has no financial
interests to disclose.
Susan Edgman-Levitan, PA has no financial interests to disclose.
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Off-Label Disclosure
This course does not include any
discussion of an off-label use of a commercial product or an
investigational use not yet approved for any purpose by the FDA.
Commercial Support
No commercial support was received
for this online program.
Content Disclaimer
The views expressed are not
necessarily those of the Massachusetts Medical Society.
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Course
Developers
Online Course
Developers
Kathleen Bellisle, Manager of Distance Learning, MMS
Thelma Tatten, Distance Learning Project Coordinator, MMS
Course Developers
Dana Cooper, Clinical and Patient Experience Collaborative, MMS Project
Consultant
Nancy Shorter, RN, Clinical Project Manager, Care Management,
Masspro
Bibliography
The following website links provide
additional information related to implementing a quality improvement
program in your practice.
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Hardware & Software Requirements
Supported
Browsers
Internet Explorer v.7 or greater (for Windows)
Mozilla Firefox v.2 or greater (for Windows, Mac, Linux)
Minimum System
Requirements
Windows Systems Requirements
A Pentium-based PC or compatible
computer.
At least 64MB of RAM.
Windows 95/98/NT/ME/2000/XP/Vista system software.
A Sound Blaster or compatible sound card and speakers.
DirectX version 3.0 or later recommended.
Screen resolution of 1024 x 786 or larger recommended.
Browser Plug-in: Adobe Flash
Player version 9 or higher.
PDF Reader: Adobe
Reader 5.0 or higher, Foxit
Reader 2.0 or likewise.
Mac OS System
Requirements
A PowerPC processor-based Macintosh
computer.
At least 64MB of RAM.
Mac OS 7.5 or later.
Screen resolution of 1024 x 786 or larger recommended.
Browser Plug-in: Adobe Flash
Player version 9 or higher.
PDF Reader: Adobe
Reader 5.0 or higher, Foxit
Reader 2.0 or likewise.
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Policies
Copyright
Policy
Privacy
Policy
Contact Us
Contact us at continuingeducation@mms.org
or (800) 322-2303, ext. 7306. Massachusetts Medical Society, 860 Winter
Street, Waltham, MA 02451.
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