Improving the Patient Experience and Clinical Outcomes in the Office
Practice Setting
Module 3: Practice Culture/Teamwork
Please complete Module 1: Introduction before proceeding to
the other modules
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Original Publish Date:
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June 12, 2009
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Review Date(s):
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June 2010, June 2011
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Term of Approval End Date:
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June 30, 2012
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Estimated Time to Complete:
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1.5 Hours
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Risk Management:
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Yes
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Course Format:
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Slide - Audio Lecture
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Course Fee:
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Mbrs-$15, Non Mbrs-$30
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To participate in this
CME activity: (1) review the information on this page which includes the
learning objectives and faculty disclosures; (2) listen to all
presentations in this session and read the associated course pages; (3)
complete the exam; (4) view/print certificate.
Course Information
General Information
If you need to stop in the middle
of a course, you may return to the course at anytime to finish.
When you are finished viewing the presentation slides with audio, close
the window and click CME Exam in the Course Sections box. Please view
all presentations in this session before proceeding to the exam. The
exam includes question(s) from each presentation.
To begin this CME activity, read through the information on this page
and then click on the Start Course button (page bottom) or Start Course
(Course Sections box).
Course Overview
This program deals with the concept
of teams within the practice environment. The anatomy of a team is
reviewed. Definitions of teams are explored, including team-based
care and office personnel. Effective team meeting structures are
outlined. You will develop an understanding of the concepts that
make a team work including the development of clear roles and consistent
policies.
This session consists of two
presentations: Presentation #1: Through the Patient’s Eyes:
Improving the Experience of Care of Patients, Clinicians and
Staff #2: What Makes a Good Team?
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Intended Audience
This program is intended for
physicians, nurses, office managers, and other staff at physician
practices.
Course
Objectives
Understand how the
development of core competencies will assist in the interviewing,
hiring, skill development, and the review process. Identify structural supports
for patient-centered care. Learn the attributes of
strong teams.
Course Credit
Deadline for completing the course
is June 30, 2012.
The Massachusetts Medical Society
designates this educational activity for a maximum of 1.5
AMA PRA Category 1 Credits™. Physicians should only
claim credit commensurate with the extent of their participation in the
activity.
This program meets the criteria of
the Massachusetts Board of Registration in Medicine for risk management
study.
Participants will receive a
confidential report of their examination score. You must receive a score
of 70% or better to receive AMA PRA Category 1
Credit™. A confirmation of credit will be issued at the
end of the course to those who successfully complete the
examination.
This activity has been planned and
implemented in accordance with the Essential Areas and policies of the
Accreditation Council for Continuing Medical Education through the Joint
Sponsorship of the Massachusetts Medical Society and Massachusetts
Health Quality Partners.
The Massachusetts Medical Society
is accredited by the Accreditation Council for Continuing Medical
Education (ACCME) to provide continuing medical education for
physicians.
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Course Fee
Improving the Patient
Experience and Clinical Outcomes in the Office Practice Setting - Module
3: Practice Culture/Teamwork and all associated course
materials are available free of charge. An opportunity to complete an
exam and receive AMA PRA Category 1 Credit™ for a nominal
fee is available at the end of the course. The course fees are as
follows:
Massachusetts Medical Society (MMS)
Member: $15 ($10 per credit)
Non-MMS member: $30 ($20 per
credit)
Course Materials
While viewing the presentation you
will have the option to print the slides and transcripts by going under
"documents" in the tab located on the top left within the recording
window.
(Requires Adobe
Reader)
Course Faculty
Susan
Edgman-Levitan, PA
Executive Director, John D. Stoeckle Center for Primary Care
Innovation
Massachusetts General Hospital
Neil A. Solomon, MD
NAS Consulting Services
Disclosure/Commercial Support
Neil A. Solomon, MD has no
financial interests to disclose.
Susan Edgman-Levitan, PA has no financial interests to
disclose.
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Off-Label Disclosure
This course does not include any
discussion of an off-label use of a commercial product or an
investigational use not yet approved for any purpose by the FDA.
Commercial Support
No commercial support was received
for this online program.
Content
Disclaimer
The views expressed are not
necessarily those of the Massachusetts Medical Society.
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Course
Developers
Online Course
Developers
Kathleen Bellisle, Manager of Distance Learning, MMS
Thelma Tatten, Distance Learning Project Coordinator, MMS
Course Development
Dana Cooper, Clinical and Patient Experience Collaborative,
MMS Project Consultant
Nancy Shorter, RN, Clinical Project Manager, Care Management,
Masspro
Bibliography
The following website links provide
additional information related to implementing a quality improvement
program in your practice.
Defining the Future of Primary Care: What Can We Learn
from Patients?
Dana Gelb Safran, ScD
Annals of Internal Medicine, 4 February 2003, Volume 138 Issue 3, Pages
248-255 Building Teams in Primary Care: 15 Case Studies
Thomas Bodenheimer, M.D., UCSF School of Medicine
California Healthcare Foundation, July 007 The Teamlet Model of Primary Care
Thomas Bodenheimer, MD and Brian Yoshio Laing, BS
© 2007 Annals of Family Medicine, Inc.
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Hardware & Software Requirements
Supported
Browsers
Internet Explorer v.7 or greater (for Windows)
Mozilla Firefox v.2 or greater (for Windows, Mac, Linux)
Minimum System
Requirements
Windows Systems Requirements
A Pentium-based PC or compatible
computer.
At least 64MB of RAM.
Windows 95/98/NT/ME/2000/XP/Vista system software.
A Sound Blaster or compatible sound card and speakers.
DirectX version 3.0 or later recommended.
Screen resolution of 1024 x 786 or larger recommended.
Browser Plug-in: Adobe Flash
Player version 9 or higher.
PDF Reader: Adobe
Reader 5.0 or higher, Foxit
Reader 2.0 or likewise.
Mac OS System
Requirements
A PowerPC processor-based Macintosh
computer.
At least 64MB of RAM.
Mac OS 7.5 or later.
Screen resolution of 1024 x 786 or larger recommended.
Browser Plug-in: Adobe Flash
Player version 9 or higher.
PDF Reader: Adobe
Reader 5.0 or higher, Foxit
Reader 2.0 or likewise.
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Policies
Copyright
Policy
Privacy
Policy
Contact Us
Contact us at continuingeducation@mms.org
or (800) 322-2303, ext. 7306. Massachusetts Medical Society, 860 Winter
Street, Waltham, MA 02451.
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