Online Continuing Education

Managing the Risks of Practicing Telemedicine

Maintaining Continuity of Care

Pho said he hasn’t used telemedicine technology such as videoconferencing or communication over customized Internet platforms. But he is a heavy user of social media tools and says many of the risks are the same – particularly when it comes to continuity of care. “The biggest risks occur when encounters aren’t documented,” he said. “With a Skype call, a videochat or even a phone call, everything must be appropriately recorded in the chart.” Harlow agreed. “You want to ensure continuity of care by ensuring all records of patient encounters end up in the same place easily,” he said. “[Remote consultations] can end up in the same place, but that can often mean double or triple the work for the physician.” Huben-Kearney added that ProMutual likes to see proof of informed consent scanned into the record.

Next: Staying in State

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