Richard Boothman, JD, Chief Risk Officer of the University of
Michigan Health System, discusses how the principles of Disclosure,
Apology and Offer (DA&O) led to improved the patient safety and
medical liability climate at his system. (Length: 25:23)
From Roadmap for Transforming Medical Liability and
Improving Patient Safety in Massachusetts, a conference
co-sponsored by the MMS and the Beth Israel Deaconess Medical
Center.
