Impact of Effective Communication

The Impact of Effective Communication on Patients, Engaging Patients in the New Era of Healthcare

This course has expired and is available for content purposes only.


Engaging Patients in the New Era of Healthcare

The recent focus on patient engagement, patient physician relationships and physician to physician communications, highlights the need for coordination of care in light of new health system models. Patient engagement includes understanding and acting on health information and working together with clinicians to select appropriate treatments or management options and providing feedback on health care processes and outcomes. Coordinated health care emphasizes the key role of clear, concise communication between physicians and specialists, as well as physicians and patients. This CME program will emphasize the importance of physician to patient communication, as well as physician to physician communication within the health care system.

 This online CME activity consists of two modules and is based on a live event that was held on March 1, 2013 at MMS in Waltham, MA.

Learning Objectives :

  • Describe the importance of physician to physician communication, physician to patient communication, and overall patient engagement in given new models of coordinated care. 
  • Recognize the impact of different governance models on physician practice norms with regards to communication.
  • Apply key considerations and actionable steps to better communication amongst physicians and patients in the future.

Course Faculty
David Longworth, MD, Chair, Medicine Institute, Cleveland Clinic

Course Fees
MMS Member Physicians: $18
Nonmember Physicians: $33
Allied Health Professionals: $14.40

Format:  Video

CME Credit:  1.5  AMA PRA Category 1 Credit™ , risk management study

The Massachusetts Medical Society designates this enduring material for a maximum of 1.5 AMA PRA Category 1 Credit™ . Physicians should claim only credit commensurate with the extent of their participation in the activity.

The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

A score of 70% or higher is required to receive AMA PRA Category 1 Credit™ .

System requirements:


Desktops/Laptops
Windows, XP, Vista, 7, 8
Mac OSX 10.6 higher
Most modern browsers including:
IE8,9,10
Firefox 18.0+
Chrome 26+
Safari 5+
Flash player  is required for some Online CME courses.

Mobile/Tablet
iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)
Android devices including tablets and phones.
Windows RT and tablets on Windows 8 are also supported.


The Impact of Effective Communication on Patients, Engaging Patients in the New Era of Healthcare

Collaboration and Conflict: Communicating Effectively with Colleagues

The recent focus on patient engagement, patient physician relationships and physician to physician communications, highlights the need for coordination of care in light of new health system models. Patient engagement includes understanding and acting on health information and working together with clinicians to select appropriate treatments or management options and providing feedback on health care processes and outcomes. Coordinated health care emphasizes the key role of clear, concise communication between physicians and specialists, as well as physicians and patients. This CME program will emphasize the importance of physician to patient communication, as well as physician to physician communication within the health care system.

This online CME activity consists of two modules and is based on a live event that was held on March 1, 2013 at MMS in Waltham, MA.

Learning Objectives

  • Describe the importance of physician to physician communication, physician to patient communication, and overall patient engagement in given new models of coordinated care.
  • Recognize the impact of different governance models on physician practice norms with regards to communication.
  • Apply key considerations and actionable steps to better communication amongst physicians and patients in the future.

Course Faculty
Ronald Epstein, MD, Professor of Family Medicine Psychiatry, Oncology and Nursing Director of the Center for Communication and Disparities Research University of Rochester Medical Center.

Course Fees

MMS Member Physicians: $15
Nonmember Physicians: $27.50
Allied Health Professionals: $12.00

Format: Video

CME Credit: 1.25 AMA PRA Category 1 Credit™, risk management study

System requirements:


Desktops/Laptops
Windows, XP, Vista, 7, 8
Mac OSX 10.6 higher
Most modern browsers including:
IE8,9,10
Firefox 18.0+
Chrome 26+
Safari 5+
Flash player  is required for some Online CME courses.

Mobile/Tablet
iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)
Android devices including tablets and phones.
Windows RT and tablets on Windows 8 are also supported.


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