National Government Services Becomes New England's Part B Medicare Carrier

NGS logoOn October 25, 2013, National Government Services (NGS) became the new carrier for Medicare Part B for all of New England.

Questions?

  • NGS Toll free customer service: (866) 837-0241 
    Monday-Friday: 8:00 a.m.–5:00 p.m. ET
  • NGS Interactive voice response system: (877) 869-6504 
    Monday–Friday 6:00 a.m.–7:00 p.m. ET
    Saturday 7:00 a.m.–3:00 p.m. ET

Getting Ready

In order to be paid, all physician offices must change their electronic data interchange. In order to do this, register on the NGS website.

If you contract with a billing company, check with your billing company to ensure that it has taken the steps to make your office compliant with the new system.

If you do your own billing, and you used the free NHIC software, you must convert to the NGS free software program. Click here for more information about the new software program.

Tips and resources for the transition (pdf, 2 pages)

Upcoming Training Events 

Overview of Transition to National Government Services

Teleconference

  • Thursday, October 31, 2013
    10:00 a.m.-12:00 Noon
  • Thursday, November 7, 2013
    1:00-3:00 p.m

To access event details and enroll

To access event details and enroll

  • Visit www.NGSMedicare.com
  • Select Contract Home Page
  • Click on the Training Events Calendar underneath Education and Training section
  • Select the Event Name. PowerPoint slides are provided in an e-mail, and is available on the events calendar

Resources

NGS Email Updates

  • Visit the NGS website.
  • Click "Part B" in the center column
  • Under "Publications" in the left column, click "Email updates"

Medicare University

NGS Connex

  • A free web application developed and maintained by NGS  to provide self-service functions.
  • Information includes beneficiary eligibility information, claims status queries, initiation of reopening/redetermination requests, provider/supplier demographic information, and financial data queries.
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