Joint Commission Conflict Management Standard


The organization manages conflict between leadership groups to protect the quality and safety of care.

Elements of Performance

  1. Senior managers and leaders of the organized medical staff work with the governing body to develop an ongoing process for managing conflict among leadership groups
  2. The governing body approves the process for managing conflict among leadership groups.
  3. Individuals who help the hospital implement the process are skilled in conflict management. 
    (Note: These individuals may be from either inside or outside the hospital.)
  4. The conflict management process includes the following:
    • Meeting with the involved parties as early as possible to identify the conflict
    • Gathering information regarding the conflict
    • Working with the parties to manage and, when possible, resolve the conflict
    • Protecting the safety and quality of care
  5. The hospital implements the process when a conflict arise that, if not managed, could adversely affect patient safety or quality of care.
Share on Facebook
Donate 9-29-2017
Managing Workplace Conflict Main Page Ad
Med Prof Empowerment Program 2018
PHS 2017 Annual Report
PHS Michael Palmer Tribute Post Event

Copyright © 2018 Physician Health Services 860 Winter Street, Waltham Woods Corporate Center, Waltham, MA 02451-1411

(781) 434-7404  |  (800) 322-2303 x7404  |  Fax (781) 893-5321  | Email  
This email is not secure and is intended for general inquiries only - please do not include personal health or confidential information in an email - call PHS directly for this purpose at 781-434-7404.