Massachusetts Health Quality Partners: Patient Experience Surveys

Massachusetts Health Quality Partners (MHQP) is a private organization funded by health plans and physician practices, which works to promote improvement in the quality of health care services in Massachusetts. The Massachusetts Medical Society is a member of MHQP’s Physician Council.

Patient Experience Survey Data

In 2015, MHQP released data from its 2014 patient experience survey. Approximately 64,000 patients across Massachusetts were asked about the care they receive at their own doctors' offices.

The survey found that:

  • Massachusetts patients give high ratings to their primary care providers when asked about key interactions they had with the healthcare system. At the same time, patients experienced significant differences in their care among individual practices in all parts of the state.

  • High-quality care can be found just about anywhere in the state, and there are primary care practices in all parts of the state that earned the highest possible rating in all of MHQP's patient experience measures.

  • In 2014, those practices that needed to improve made the greatest gains, and already high performing practices achieved even higher performance on average.

  • MHQP's statewide Patient Experience Survey (PES) results are the only data that allow provider organizations to see multiple aspects of their performance benchmarked against their peers.

  • MHQP's 2015 Patient Experience Survey is currently in the field, and results will be reported in 2016.

Read more about the patient experience survey.

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