Massachusetts Medical Society: MMS Individual Claims Consultation Days

MMS Individual Claims Consultation Days

The Massachusetts Medical Society’s Individual Claims Consultation (ICC) Days are designed to provide an opportunity for practices to meet with Massachusetts health plan representatives in person in order to troubleshoot problem claims. The ICC Days will be taking place at three locations this year across the state. Please register for your 30-minute appointments with the plans you’d like to meet with using the links below.

Click here for event flyer

Instructions for Registration:

To register, please click on the desired location and follow the instructions listed

Step 1: Select the link of the ICC Day location you prefer to attend
Step 2: Select the payer you would like to meet with
Step 3: Check off desired time and click "Continue"
Step 5: Enter the requested information and click "Done" Step 6:  If you would like to make another booking with a different payer, you will be redirected after 10 seconds and repeat process.

*Please be aware that you may only book one appointment with one payer per time slot.  You will receive email confirmations with your scheduled appointments – if you do not receive email confirmation, please contact the listed contact person found on the ICC flyer at the location you were scheduling for.

*Please note: registration will close one week prior to each Individual Claims Consultation Day. 

Holyoke ICC Day

Date: July 24, 2019
Times: 9am-4pm
Location: Whitney Avenue Conference Center (Baystate), 361 Whitney Avenue, Holyoke, MA 01040
Contact: Jennifer Diamond (
Phone: 800-322-2303 ext 7715

Click Here to Register for Holyoke

Waltham ICC Day

Date: August 15, 2019
Times: 9am-4pm
Location: 860 Winter Street, Waltham, MA 02451
Contact: Susan Frazier (
Phone: 800-944-5562

Click Here to Register for Waltham

Lakeville ICC Day

Date: September 19, 2019
Times: 9am-4pm
Location: 10 Riverside Drive, Lakeville, MA 02347
Contact: Pat Newton (
Phone: 800-322-3301 or 508-946-0120

Click Here to Register for Lakeville 

For Help: 

For questions about registration, please contact the Physician Practice Resource Center by phone at 800.322.2303, ext. 7702, or email

For questions specific to an ICC Day program location, please refer to the contact information listed for that location.

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