Massachusetts Medical Society: CME Promises Preview Module 10

CME Promises Preview Module 10

CME Promises Module 10

Referrals Case Study  

Listen to the North Shore Physicians Group practice share how they redesigned their referral process to ensure 100% of patients are clearly tracked with the best care possible. Inspired by frustrated patients, confused providers and disappointed front desk staff, this team introduced changes over time to improve their referral system.  

Learning Objectives  

* List the different types of changes that can be considered.  
* Describe an open or missing feedback loop.  
* Define a small test of change.  


North Shore Physicians Group, Beverly, MA  

CourseFees : Free  

Format :  Video  

CME Credit:  0.25 AMA PRA Category 1 Credits™  

Accreditation Statement for Joint Providership
This activity has been planned and implemented in accordance with the accreditation requirements and
policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint 
providership of the Massachusetts Medical Society and the Massachusetts Department of Public Health. The
Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for 

AMA Credit Designation Statement 
The Massachusetts Medical Society designates this enduring material for a maximum of 0.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.

National Commission on Certification of Physician Assistants (NCCPA).

Physician Assistants may claim 0.25 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit(s)™ from organizations accredited by ACCME or a recognized state medical society.

A score of 70% or higher is required to receive AMA PRA Category 1 Credit(s)™.  

Activity Term
Original Released Date: January 12, 2015
Review Date: July 12, 2016, January 12, 2018, July 31, 2018   
Termination Date: July 31, 2021

System requirements:

Windows, XP, Vista, 7, 8  
Mac OSX 10.6 higher  

Most modern browsers including:  

Firefox 18.0+  
Chrome 26+  
Safari 5+  Flash player  is required for some Online CME courses.  


iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)  
Android devices including tablets and phones.  
Windows RT and tablets on Windows 8 are also supported.


Copyright © 2018. Massachusetts Medical Society, 860 Winter Street, Waltham Woods Corporate Center, Waltham, MA 02451-1411

(781) 893-4610 | (781) 893-3800 | Member Information Hotline: (800) 322-2303 x7311