CME Promises Preview Module 12

CME Promises Module 12

When Things Go Wrong in the Ambulatory Setting
Led by patient safety experts, Dr. Lucian Leape and Dr. Gordy Schiff, this session offers advice about the disclosure process after an adverse event, providing support and immediate care for your patient, follow-up communication, and support for clinicians. This video and accompanying 4-page guideline provide ambulatory leaders some of the skills and tools to handle challenging situations.  

Learning Objectives 
1. Understand the value of the clinician initiating the disclosure process after an adverse event. 
2. Describe the immediate steps that should be taken after an adverse event is identified. 
3. Understand why failure to communicate an adverse event is riskier than openly communicating. 

Faculty  
Lucian Leape, MD 
Adjunct Professor of Health Policy 
Department of Health Policy and Management, Harvard School of Public Health 
Gordon Schiff, MD 
Associate Professor of Medicine, Harvard Medical School 
Associate Director, Center for Patient Safety Research and Practice, Brigham and Women's Hospital 

Course Fees:  Free 

Format:  Video 

CME Credit:  0.50   AMA PRA Category 1 Credits™  

Accreditation Statement for Joint Providership
This activity has been planned and implemented in accordance with the accreditation requirements and
policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint 
providership of the Massachusetts Medical Society and the Massachusetts Department of Public Health. The
Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for 
physicians.  

AMA Credit Designation Statement  
The Massachusetts Medical Society designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.

National Commission on Certification of Physician Assistants (NCCPA).

Physician Assistants may claim 0.50 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit(s)™ from organizations accredited by ACCME or a recognized state medical society.

A score of 70% or higher is required to receive AMA PRA Category 1 Credit(s)™.  

Activity Term
Original Released Date: January 12, 2015
Review Date: July 12, 2016
Termination Date: July 31, 2018

System requirements:
Desktops/Laptops 
Windows, XP, Vista, 7, 8 
Mac OSX 10.6 higher 
Most modern browsers including: 
IE8,9,10 
Firefox 18.0+ 
Chrome 26+ 
Safari 5+ 
Flash player  is required for some Online CME courses. 

Mobile/Tablet 
iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices) 
Android devices including tablets and phones. 
Windows RT and tablets on Windows 8 are also supported.


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