Ambulatory Safety Course (14 Modules)

Physician office practices and malpractices insurers know that unreliable processes in patient care lead to increased risk to patients.

These 14 videos on patient safety and medical malpractice were developed to support care teams in office practices to proactively improve processes while also be prepared in the event a patient is harmed.

The case study videos profile practices that spent 15 months fixing flawed processes related to referrals, lab test follow up, medication management and communication challenges.

These diverse teams included physicians, practice managers, nurses, receptionists and medical assistants. Using a quality improvement approach, the practices were able to achieve notable improvements and change the culture of their practice.

The lectures with audio provide a theoretical grounding in quality, safety and risk management concepts, drawing from experiences in primary care. Led by experts, such as Dr. Gordon Schiff at Brigham and Women’s Hospital, and Dr. Madeleine Biondolillo from the Massachusetts Department of Public Health, these sessions will guide clinicians and staff through the steps of making care safer in their office practice.

In addition, a special interview with Dr. Lucian Leape from the Harvard School of Public Health highlights When Things Go Wrong, a brief manuscript written for primary care providers who inevitably encounter patients who have been harmed as result of medical error.

This course was developed under the PROMISES (Proactive Reduction in Outpatient Malpractice: Improving Safety, Efficiency, Satisfaction) grant funded by the Agency for Healthcare Research and Quality Grant # R18HS019508.  

PROMISES (Proactive Reduction in Outpatient Malpractice: Improving Safety Efficiency and Satisfaction)

Outpatient Safety Courses

Getting Started 
1.  Leading a Patient Safety Program
2.  Leadership Case Study
3.  Improving Your Primary Care Practice #1
4.  Improvement Case Study
5.  Improving Your Primary Care Practice #2

Communication
6.  Providing Patient Centered Communication
7.  Communications Case Study


Improving Process

8.   Test and Referral Management: Applying Reliability Methods
9.   Test Results Case Study
10.  Referrals Case Study
11.  Medication Safety in the Primary Care Setting

Continuous Improvement
12.  When Things Go Wrong in the Ambulatory Setting
13.  Sustaining Change
14.  Learning from Patients: Engaging Patients in Primary Care

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