Clinical Leadership and Trust in the Age of Information Chaos

Clinical Leadership and Trust in the Age of Information Chaos

Dr. Jha's keynote (recorded March 21, 2026) offers critical insights into lessons learned from the COVID-pandemic, the evolving role of public health, and what physicians and health systems must do now to build resilience, restore trust, and prepare for future challenges.

This course was a part of the Future Health: Best Practices for Advancing Care 2026 Conference. To view all sessions, click here.

Keynote Speaker

Ashish K. Jha, MD, MPH
Former Dean, Brown University School of Public Health
Former White House COVID-19 Response Coordinator

Moderator

Olivia C. Liao, MD, FACS
President, Massachusetts Medical Society

Intended Audience

• Practicing physicians and physician leaders
• Senior-level health care executives
• Nurses and advanced practice providers
• Public health and government leaders
• CIOs, CMIOs, and innovation leaders in health care technology

Course Objectives
Upon completion of this activity, learners should be able to:

• Examine the factors over the last five years that have contributed to the decline of public trust in medicine and scientific institutions.
• Identify actionable strategies to strengthen public health infrastructure for improved response to future health crises.
• Assess the evolving role of public health and its impact on the resilience of modern health systems and physician practices.
• Develop practical approaches to rebuild patient and public trust within individual clinical encounters and across broader healthcare systems.

Accreditation & Credit Information
Accreditation Statement  
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

AMA Credit Designation Statement 
The Massachusetts Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

National Commission on Certification of Physicians Assistant (NCCPA)
Physician Assistants may claim a maximum of 1.00 Category 1 credit for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.

Exam/Assessment: A score of 70% or higher is required to receive AMA PRA Category 1 Credit(s)™.  

Course Fees:
Massachusetts Medical Society (MMS) Physician Member: $40.00
MMS Resident/Student Member: FREE
Non-Member Physician: $90.00
Non-Members Resident/Student: $20.00
Allied Health Professional/Other: $32.00

Activity Term:
Original Release Date: May 4, 2026
Review Date(s): N/A 
Termination Date: May 4, 2029

Format and Estimated Time to Complete:  Video recording / 1 hour

System Requirements
Desktops/Laptops
Windows 10
Mac OSX 10.6 higher

Most modern browsers including
IE 11+
Firefox 18.0+
Chrome latest version
Safari 12+

Mobile/Tablet
iOS devices beginning with OS version 10 or higher (includes, iPhone, iPad and iTouch devices)

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Contact Us
Contact us at nejmcust@mms.org  or (800) 843-6356. Massachusetts Medical Society, 860 Winter Street, Waltham, MA 02451.