Enhancing Physician and Advanced Practice Provider Engagement and Team-Based Care

Enhancing Physician and Advanced Practice Provider Engagement and Team-Based Care

This session (recorded March 21, 2026) brings together two high-impact topics: strengthening team culture and redesigning workflows for modern care delivery. You will learn practical ways to improve engagement across physicians and APPs, support retention through effective preceptorship, and set clearer team expectations. You will learn simple frameworks for managing digital messages and streamlining daily workflows so you and your team can work with greater clarity, efficiency, and confidence.

This course was a part of the Future Health: Best Practices for Advancing Care 2026 Conference. To view all sessions, click here.

Moderator

Christopher Garofalo, MD
Private Practice Family Medicine Physician Owner
Family Medicine Associates of South Attleboro

Faculty

Heather Bogrett, MSN
Associate Chief Nursing Officer, Ambulatory Care, Cambridge Health Alliance

Elizabeth Boyle, MD
Vice President of Primary Care & Network Development, Baystate Medical Practices
Assistant Professor of Medicine and Pediatrics, University of Massachusetts Medical School-Baystate

Madeleine Morse, MSN, DNP
Lynn Community Health Center

Amy Smith, MD, MPH
Medical Director of Team-Based Care for Ambulatory Services, Cambridge Health Alliance

Katherine Sonia, PA-C, MPH
Lynn Community Health Center

Intended Audience

• Practicing physicians and physician leaders
• Senior-level health care executives
• Nurses and advanced practice providers
• Public health and government leaders
• CIOs, CMIOs, and innovation leaders in health care technology

Course Objectives
Upon completion of this activity, learners should be able to:

• Evaluate strategies for investing in the APP workforce, including the design of structured preceptorship programs aimed at accelerating clinical integration and reducing provider turnover.
• Apply practical frameworks to categorize clinical and administrative "buckets of work" to establish clear role ownership and reduce team-wide burnout.
• Utilize dashboards and data transparency tools to foster objective communication and improve collaborative outcomes between APPs and physicians.
• Analyze how aligning care pathways for support staff and standardizing physician/APP compensation structures can improve patient access and drive a high-performance culture.

Accreditation & Credit Information
Accreditation Statement  
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

AMA Credit Designation Statement 
The Massachusetts Medical Society designates this enduring material for a maximum of 0.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

National Commission on Certification of Physicians Assistant (NCCPA)
Physician Assistants may claim a maximum of 0.75 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.

Exam/Assessment: A score of 70% or higher is required to receive AMA PRA Category 1 Credit(s)™.  

Course Fees:
Massachusetts Medical Society (MMS) Physician Member: $30.00
MMS Resident/Student Member: FREE
Non-Member Physician: $67.50
Non-Members Resident/Student: $15.00
Allied Health Professional/Other: $24.00

Activity Term:
Original Release Date: May 4, 2026
Review Date(s): N/A 
Termination Date: May 4, 2029

Format and Estimated Time to Complete:  Video recording / 45 minutes

System Requirements
Desktops/Laptops
Windows 10
Mac OSX 10.6 higher

Most modern browsers including
IE 11+
Firefox 18.0+
Chrome latest version
Safari 12+

Mobile/Tablet
iOS devices beginning with OS version 10 or higher (includes, iPhone, iPad and iTouch devices)

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Contact Us
Contact us at nejmcust@mms.org  or (800) 843-6356. Massachusetts Medical Society, 860 Winter Street, Waltham, MA 02451.