Legal Advisor: Dealing With Difficult Patients and Managing the Risk of Board Complaints

Dealing With Difficult Patients

Dealing with a difficult patient presents additional challenges. Physicians may need to employ different methods of communication designed to diffuse any feelings of anger or dissatisfaction, set clear expectations and boundaries, and carefully document the encounter to put themselves in the best position to defend any subsequent complaint. This CME activity explores multiple strategies when dealing with difficult patients.

Learning Objectives

  •  Assess what behaviors are effective in communicating with difficult patients.
  • Identify how expectations and boundaries can help to manage difficult patients.
  • Explain the importance of documentation in dealing with difficult patients.
  • Classify certain behaviors as being sufficient to terminate the physician-patient relationship.

Faculty

Mathew Mortensen , Content Contributor

Course Fees

Massachusetts Medical Society (MMS) Member: $12.00
Non-MMS Member: $22.00
Allied Health Professionals: $9.60

Format

Text 

CME Credit

1 AMA PRA Category 1 Credit™ , risk management study

Accreditation Statement
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. 

AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit™ . Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

PAs may claim a maximum of 1 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.

This activity may meet the Massachusetts Board of Registration in Medicine for risk management study.

A score of 70% or higher is required to receive  AMA PRA Category 1 Credit™ .

Activity Term

Start: May 29, 2017    
End: May 31, 2018

System Requirements

Desktops/Laptops 
Windows, XP, Vista, 7, 8  
Mac OSX 10.6 higher

Most modern browsers including:  
IE8,9,10  
Firefox 18.0+  
Chrome 26+  
Safari 5+  
Flash player is required for some Online CME courses.

Mobile/Tablet
iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)  
Android devices including tablets and phones.  
Windows RT and tablets on Windows 8 are also supported. 


FacebookTwitterLinkedInYouTube

Copyright © 2017. Massachusetts Medical Society, 860 Winter Street, Waltham Woods Corporate Center, Waltham, MA 02451-1411

(781) 893-4610 | (781) 893-3800 | Member Information Hotline: (800) 322-2303 x7311