Dealing With Difficult Patients
Dealing with a difficult patient presents additional challenges. Physicians may need to employ different methods of communication designed to diffuse any feelings of anger or dissatisfaction, set clear expectations and boundaries, and carefully document the encounter to put themselves in the best position to defend any subsequent complaint. This CME activity explores multiple strategies when dealing with difficult patients.
Learning Objectives
- Assess what behaviors are effective in communicating with difficult patients.
- Identify how expectations and boundaries can help to manage difficult patients.
- Explain the importance of documentation in dealing with difficult patients.
- Classify certain behaviors as being sufficient to terminate the physician-patient relationship.
Faculty
Mathew Mortensen , Content Contributor
Course Fees
Massachusetts Medical Society (MMS) Member: $15.00
Non-MMS Member: $30.00
Allied Health Professionals: $12.00
Format
Text
CME Credit
1.00
AMA PRA Category 1 Credit™
Accreditation Statement
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 1.00
AMA PRA Category 1 Credit™
. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.
MOC Approval Statement
Through the American Board of Medical
Specialties ("ABMS") ongoing commitment to increase access to practice
relevant Maintenance of Certification ("MOC") Activities through the ABMS Continuing Certification Directory ,
this activity has met the requirements as an MOC Part II CME Activity
(apply toward general CME requirement) for the following ABMS Member
Boards:
Allergy and Immunology
Anesthesiology
Colon and Rectal Surgery
Family Medicine
Physical Medicine and Rehabilitation
Plastic Surgery
Preventive Medicine
Psychiatry & Neurology
Radiology
Thoracic Surgery
Urology
National Commission on Certification of Physicians Assistant (NCCPA).
Physician Assistants may claim a maximum of 1.00 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.
A score of 70% or higher is required to receive AMA PRA Category 1 Credit™.
Activity Term
Original Release Date: May 29, 2017
Review Date: N/A
Termination Date: May 29, 2020
System Requirements
Desktops/Laptops
Windows, XP, Vista, 7, 8
Mac OSX 10.6 higher
Most modern browsers including:
IE8,9,10
Firefox 18.0+
Chrome 26+
Safari 5+
Flash player is required for some Online CME courses.
Mobile/Tablet
iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)
Android devices including tablets and phones.
Windows RT and tablets on Windows 8 are also supported.
