Massachusetts Medical Society: Understanding Cross-Cultural Encounters, Including Beliefs, Bias, and Barriers to Optimal Health Care

Understanding Cross-Cultural Encounters, Including Beliefs, Bias, and Barriers to Optimal Health Care

Understanding Cross-Cultural Encounters, Including Beliefs, Bias and Barriers to Optimal Health Care

Course Overview
Understanding Cross-Cultural Encounters, Including Beliefs, Bias, and Barriers to Optimal Health Care presented by Sharmila Ghosh was recorded on October 29, 2020.  This course was designed to develop awareness, knowledge and skill-building when interacting with multicultural employees or clientele.  It focuses on learning how culture influences behavior, understanding social structure and decision-making process within various ethnic groups, and learning effective strategies for dealing with different values, beliefs, traditions, and practices involved in cross-cultural communications.

Faculty

Sharmila Ghosh
Ms. Ghosh has been an independent Cultural Competency Trainer & Consultant since 2003. As a facilitator and trainer, she brings extensive experience in training managers, engineers, physicians, and police officers in cultural competency and cross-cultural communication issues. She has in-depth knowledge in training and development, as well as profound understanding of a wide variety of cultural perspectives. She is highly experienced in coaching both groups and individuals in appreciating diversity, building and maintaining cohesive multicultural work teams. She provides practical tools that create impactful cross-cultural communications. Ms. Ghosh was nominated “Women of the Year, 2005,” by Indus Women Leaders!

Intended Audience
This activity is designed for health care leaders, physicians, residents, other health care professionals and students in all health care professions.

Course Objectives

  • Review how cultural beliefs may contribute to communication breakdowns.
  • Plan how to effectively communicate care plans based on a patient’s culture, beliefs and needs.
  • Recognize various subcultures and employ best practices to approaching conversations
  • Address implicit and unconscious bias’ to decrease barriers to patient populations.

Course Fees
Massachusetts Medical Society (MMS) Physician Member: Free
MMS Resident/Student Member: Free
Non-Member Physician: Free
Non-Members Resident/Student: Free
Allied Health Professional/Other: Free

Format & Estimated Time to Complete: Video, 1.25 hours

Accreditation Statement
Accreditation and Credit Information
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. 

AMA Credit Designation Statement
The Massachusetts Medical Society designates this internet enduring material for a maximum of 1.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study. 

National Commission on Certification of Physicians Assistant (NCCPA)
Physician Assistants may claim a maximum of 1.25 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credits™ from organizations accredited by ACCME or a recognized state medical society.

Exam/Assessment:  A score of 70% or higher is required to receive AMA PRA Category 1 Credits™

Activity Term
Original Release Date: December 1, 2020
Review Date (s): N/A
Termination Date: December 1, 2023

Course Developers, Reviewers & Web Producer:
Jane E. Gagne, Manager, Accreditation & Education Compliance, NEJM Group Education
Cathy Salas, Manager, MMS Regional Outreach & Association Management
Thelma Tatten, Web Content Production Specialist, NEJM Group Education 

System Requirements
Desktops/Laptops

Windows, XP, Vista, 7, 8
Mac OSX 10.6 higher

Most modern browsers including:  
IE8,9,10
Firefox 18.0+
Chrome 26+
Safari 5+
Flash player is required for some Online CME courses.

Mobile/Tablet
iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)
Android devices including tablets and phones.
Windows RT and tablets on Windows 8 are also supported.

 


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