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2014 Membership Satisfaction Survey Report

Each year, the Massachusetts Medical Society administers the Membership Satisfaction Survey to a large number of MMS physician members. The responses to this survey are vital to ensuring that the MMS continues to serve physician members effectively.

The Membership Survey assesses members' satisfaction with products and services offered by the Society, ascertains members' perceptions of the most important issues for the Society to address, and obtains members' assessments of the Society's performance in these areas and its responsiveness to their concerns.

Member Satisfaction

The overall level of satisfaction with MMS membership continues to be very high, with 92% of members surveyed responding that they were either "very satisfied" or "satisfied" with their membership. 

97% of respondents reported that they were likely to renew their membership in the coming year. This high likelihood of renewal was consistent across all age groups and practice types. 

MMS Priorities

Members consistently rate advocacy on behalf of physicians as the principal responsibility of the MMS.

Advocating with the state government was cited as "very important" by 86% of physicians. Members also said that advocating in the area of payment reform (77%), advocating with the federal government (70%), and advocating for health plan administrative relief (70%) were "very important." 

Key Performance Ratings

The Society received ratings of "good," "very good" or "excellent" at least 92% of the time on key performance areas:

  • 94% of members surveyed rated the MMS as "good," "very good" or "excellent" at providing medical education opportunities.
  • 93% of members surveyed rated the MMS as "good," "very good" or "excellent" at keeping physicians informed about issues facing the profession.
  • MMS's advocacy efforts also received solid ratings, with 84% and 74% rating the MMS's advocacy with state government and federal government, respectively, as "good," "very good" or "excellent".
  • 70% said the MMS's advocacy efforts for physicians in the area of payment reform were "good," "very good" or "excellent".
  • 70% said the MMS's advocacy efforts for health plan administrative relief was "good," "very good" or "excellent".

Health Reform

  • Physicians' concerns about ACOs are lower than in previous surveys, although issues remain, such as changing the fee-for-service culture (84%) and providing infrastructure support (81%).
  • When asked about global payments, 18% of members responded that they receive global payments, 40% reported that they do not receive global payments, and 42% do not know if they receive global payments.
  • Compared to responses in the 2013 survey, physicians' perspectives on their readiness to work under global payments were generally positive.
  • Half of respondents believe they are able to negotiate fairly with insurers under global payment arrangements.

Please contact Melissa Hafner, MPP, Manager of Health Policy Research within the Department of Health Policy with questions at 781-434-7227.

 

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