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Electronic Prescribing Education
Difficult Patients

Course Information

Introduction

The Noncompliant Patient

Risk Management Suggestions

Case Studies

Demanding Patients and Families

Non-payment of Bills

Conclusion

Course Materials

Proceed to Exam

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Course Information

Course Objectives

Upon completion of this course, physicians will be able to:

  • Cite at least ten reasons that may underlie a patient's noncompliance
  • Name eight risk management suggestions for dealing with patient noncompliance
  • Identify six steps that should be taken when terminating the professional relationship with a patient

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Course Credit

DEADLINE for completing course is December 31, 2007.

The Massachusetts Medical Society designates this educational activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

This program meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study.

The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education.

Participants will receive a confidential report of their examination score. You must answer 3 out of 4 questions correctly to receive AMA PRA Category 1 Credit™ . A confirmation of credit will be issued at the end of the course to those who successfully complete the examination.

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Course Fees

This program and all associated course materials are available free of charge. An opportunity to complete exam and receive AMA PRA Category 1 Credit™  for a nominal fee is available at the end of the course. The course fees are as follows:

Massachusetts Medical Society (MMS) Member/ProMutual Group policyholder: $10

Non-MMS Member: $20

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Course Faculty

Jointly sponsored by the Massachusetts Medical Society and ProMutual Group.

Program Developer: 

Linda Greenwald, Editor, Risk Management Publications, ProMutual Group

Advisors:

Caroline Carregal, Director of Continuing Education and Certification, Massachusetts Medical Society

Maureen Mondor, Vice President, Risk Management Department, ProMutual Group

Faculty Disclosure Statement:

The course advisors and author have nothing to disclose with regard to commercial support or discussion of off-label, investigational uses.

Online Developers:

Kathleen Bellisle, Manager of Online CME, Massachusetts Medical Society

Laura Whipple, Senior Graphic Designer, Media Resources Department, Massachusetts Medical Society

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COURSE MATERIALS

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Disclosure/Commercial Support

This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal advice.

Disclosure:

Author: Linda Greenwald, Editor, Risk Management Publications, ProMutual Group, has no financial interests or relationships with commercial manufacturers to disclose.

Advisors:

Caroline Carregal, Director of Medical Education Services, Massachusetts Medical Society, has no financial interests or relationships with commercial manufacturers to disclose.

Maureen Mondor, Vice President, Risk Management Department, ProMutual Group, has no financial interests or relationships with commercial manufacturers to disclose.

Off-label Disclosure:

This course does not include any discussion of an off-label use of a commercial product or an investigational use not yet approved for any purpose by the FDA.

Commercial Support:

No commercial support was received for this program.

Content Disclaimer

The views expressed are not necessarily those of the Massachusetts Medical Society.

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Contact us at continuingeducation@mms.org.

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