CME Promises Module 7
Communications Case Study
Listen to office practice leaders describe their approach to improve communication with patients to ensure that patients' needs are understood and addressed during the visit. Hear how these practices used small tests of change to improve the effectiveness of their communication with patients about test results, and with specialists' offices about referrals.
Learning Objectives
- Identify methods to improve communication with patient to insure that the reason for the patient's visit is understood and addressed.
- Identify a method to improve the communication with a patient about a serious medical condition.
- Understand the value of working with specialists' offices to assure that patients get the care they need.
Faculty
Sue Butts-Dion, IHI Senior Improvement Advisor
Institute for Healthcare Improvement
Course Fees: Free
Format: Video
CME Credit: 0.50
AMA
PRA Category 1 Credits™
Accreditation Statement for Joint Providership
This activity has been planned and implemented in accordance with the accreditation requirements and
policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint
providership of the Massachusetts Medical Society and the Massachusetts Department of Public Health. The
Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for
physicians.
AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 0.50
AMA PRA Category 1 Credit(s)™.
Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.
MOC Approval Statement
Through the American Board of Medical Specialties ("ABMS") ongoing commitment to increase access to practice relevant Maintenance of Certification ("MOC") Activities through the ABMS Continuing Certification Directory , this activity has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) for the following ABMS Member Boards:
Allergy and Immunology
Anesthesiology
Family Medicine
Nuclear Medicine
Physical Medicine and Rehabilitation
Preventive Medicine
Psychiatry & Neurology
Radiology
Urology
National Commission on Certification of Physician Assistants (NCCPA).
Physician Assistants may claim 0.50 Category 1 credits for completing this activity. NCCPA accepts
AMA PRA Category 1 Credit(s)™
from organizations accredited by ACCME or a recognized state medical society.
A score of 70% or higher is required to receive
AMA PRA Category 1 Credit(s)™.
Activity Term
Original Released Date: January 12, 2015
Review Date: July 12, 2016, January 12, 2018, July 31, 2018, July 31, 2021
Termination Date: July 31, 2024
System requirements:
Desktops/Laptops
Windows, XP, Vista, 7, 8
Mac OSX 10.6 higher
Most modern browsers including:
IE8,9,10
Firefox 18.0+
Chrome 26+
Safari 5+
Flash player is required for some Online CME courses.
Mobile/Tablet
iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)
Android devices including tablets and phones.
Windows RT and tablets on Windows 8 are also supported.
