Massachusetts Medical Society: Restoring Well-Being to the Medical Profession: What Can Individuals, Teams, and Organizations Do?

Restoring Well-Being to the Medical Profession: What Can Individuals, Teams, and Organizations Do?

Restoring Well-Being to the Medical Profession: What Can Individuals, Teams, and Organizations Do?

This program is a pre-recorded panel discussion with three experts in physician burnout. Each speaker provides an introduction that sets the stage for the discussion. Dr. Adelman will provide context as to what physician burnout is, while Dr. Shannon will continue with an examination of the individual and system level issues that impact physician wellness, Dr. Schwab will conclude the introduction with describing the benefits of coaching and sharing and some "what to do" coaching tips. The remainder of the program will be dedicated to answering previously prepared questions and providing the speakers unique perspective on physician burnout.


After participating in this activity, you should be able to: 

  • Identify the three primary components of professional burnout
  • Name the four levels of stresses that drive physician burnout
  • Describe three strategies for addressing the workplace drivers of burnout
  • Understand the process of physician coaching and how it supports successful self-determined change


Dr. Steven Adelman
Director of Physician Health Services, Massachusetts Medical Society  
Dr. Adelman has been the Director of Physician Health Services (PHS) in Massachusetts since March 2013. He is a graduate of Harvard College and the University of Pennsylvania School of Medicine, and he completed his internship, residency, and chief residency at Harvard Medical School's McLean Hospital. Dr. Adelman was a Faculty Fellow in Addiction Medicine at the University of Massachusetts Medical School, where he is a Clinical Associate Professor. He has extensive experience in addiction psychiatry, addiction medicine and multispecialty group medical leadership.

Dr. Adelman has expanded PHS's focus on physician health promotion, self-care, and professional coaching as necessary countermeasures to address what he now refers to as the "mounting occupational health crisis in medicine."  Under his leadership, a growing number of physicians now self-refer to PHS, identifying their challenges sooner, rather than later, and gaining access to resources in order to help themselves manage the complex stresses of today's demanding health care environment.  These self-referrals are welcome, and they now comprise more than 40% of new PHS clients.  Dr. Adelman is available to confer with any physician or medical student with a Massachusetts connection at 781-434-7404.  

Les Schwab, MD
Les Schwab, MD is a primary care physician with 35 years of experience in medical practice and healthcare organizational leadership. In his roles he has been responsible for clinical operations, quality and safety, practice design, leadership training and building the quality of the physician workforce. He has practiced and managed in the public sector, private practice and multispecialty group practice environments. Most recently he served as the Chief Medical Office at Harvard Vanguard Medical Associates, a 600-physician multispecialty practice in eastern Massachusetts.

Les earned a B.A. in Biology from Harvard University and an MD from Stanford University. He received his Internal Medicine training through residency at the Cambridge Hospital in Cambridge, MA. He has attained certification in coaching and operates a coaching and consulting practice focused on performance improvement and leadership development. He is a Harnisch Scholar at the Institute of Coaching in Boston.

Diane W. Shannon, MD, MPH
Diane W. Shannon, MD, MPH, is a physician-writer with expertise in performance improvement in healthcare. Leaving clinical practice to focus on system-level solutions, she has been a freelance writer for 18 years, interviewing thought leaders and innovators across the country. Her areas of expertise include physician burnout, patient safety, health care reform, and the patient experience. She is the co-author of the recently published book, Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine, which describes how to prevent physician burnout by removing the systems-level barriers that impede and frustrate physicians' daily work. Dr. Shannon received a bachelor's of arts degree from Williams College, a medical degree from Jefferson Medical College, and a master's in public health degree from Harvard University. She completed residency training in internal medicine at St. Elizabeth's Medical Center in Boston and practiced primary care in the Boston area prior to launching her writing career.

Course Fees

Massachusetts Medical Society (MMS) Member Physician: $15.00
MMS Resident/Student Member: Free
Non-Member Physician: $30.00
Non-Member Resident/Student: $7.50
Allied Health Professional/Other: $12.00 



CME Credit

1.00 AMA PRA Category 1 Credit™

Accreditation Statement
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.      

AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 1.00  AMA PRA Category 1 Credit™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the Massachusetts Board of Registration in Medicine for risk management study.

National Commission on Certification of Physician Assistants (NCCPA)
Physician Assistants may claim a maximum of 1.00 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.

MOC Approval Statement
Through the American Board of Medical Specialties ("ABMS") ongoing commitment to increase access to practice relevant Maintenance of Certification ("MOC") Activities through the ABMS Continuing Certification DirectoryRestoring Well-Being to the Medical Profession: What can Individuals, Teams & Organizations Do? has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) for the following ABMS Member Boards:

  • Anesthesiology
  • Allergy and Immunology
  • Family Medicine
  • Physical Medicine and Rehabilitation
  • Preventive Medicine
  • Psychiatry and Neurology
  • Radiology
  • Thoracic Surgery
  • Urology

A score of 70% or higher is required to receive AMA PRA Category 1 Credit™.

Activity Term

Original Release Date: September 28, 2017
Review Date: N/A    
Termination Date: September 28, 2020   

System Requirements

Windows, XP, Vista, 7, 8  
Mac OSX 10.6 higher

Most modern browsers including:  
Firefox 18.0+  
Chrome 26+  
Safari 5+  
Flash player is required for some Online CME courses.

iOS devices beginning with OS version 5 or higher (includes, iPhone, ipad and iTouch devices)  
Android devices including tablets and phones.  
Windows RT and tablets on Windows 8 are also supported. 

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