Massachusetts Medical Society: MMS Virtual Individual Claims Consultation Days

MMS Virtual Individual Claims Consultation Days

The Massachusetts Medical Society’s Individual Claims Consultation (ICC) Days are designed to provide an opportunity for practices to meet with Massachusetts health plan representatives to troubleshoot problem claims. The ICC Days will be taking place virtually this year (via Zoom or phone). Please register for your 30-minute appointments with the plans you’d like to meet with using the links below.

Click here for event flyer

Instructions for Registration:

To register, please click on the desired location and follow the instructions listed

Step 1: Select the link of the ICC Day location you prefer
Step 2: Select the payer you would like to meet with
Step 3: Check off desired time and click "Continue"
Step 5: Enter the requested information and click "Done"
Step 6: If you would like to make another booking with a different payer, you will be redirected after 10 seconds and repeat process.
Step 7: After you complete your registration, one of our team members will contact you to arrange your virtual meeting with the health plan via Zoom or phone.

*Please be aware that you may only book one appointment with one payer per time slot. You will receive email confirmations with your scheduled appointments.

*Please note: registration will close one week prior to each Individual Claims Consultation Day. 


West Central Region ICC Day

Date: July 21, 2020
Times: 9 a.m. – 4 p.m.
Contact: Julie Frodema (jfrodema@mms.org)
Phone: (800) 322-2303 ext. 7715


Northeast Region ICC Day

Date: August 12, 2021
Times: 9 a.m. – 4 p.m.
Contact: Susan Frazier (sfrazier@mms.org)
Phone: (800) 944-5562

Click here to Register for Northeast Region


Southeast Region ICC Day

Date: September 23, 2021
Times: 9 a.m. – 4 p.m.
Contact: Pat Newton (pnewton@mms.org)
Phone: (800) 322-3301 or (508) 946-0120

Click here to register for Southeast Region 


For Help:

For questions about registration, please contact the Physician Practice Resource Center by phone at (800) 322-2303, ext. 7702, or email pprc@mms.org or bbiary@mms.org.

For questions specific to an ICC Day program location, please refer to the contact information listed for that location.

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