The MMS offers members a free nonsecure email that is intended for personal use, with 24/7 support.
Sign Up
To sign up for a new account, please email MassMedSupport@mms.org.
User Support
For questions and/or assistance with your email service account, please contact support@massmed.org or (800) 322-2303 ext. 7321, available 24/7.
Important Notice About "Phishing"
Some subscribers to the MMS member email service, massmed.org, have received messages from entities pretending to be the MMS. These emails state that you must validate your account online. These are known in the industry as "phishing" emails.
Unless you are expecting an email from MMS to reset your website password, be VERY SUSPICIOUS of emails that ask you to validate your username, password, or other account information.
The risk to you is that the unscrupulous sender could inject a virus or other malicious software into your computer or computer network.
For your general protection:
- NEVER click a link or open an attachment in an email unless you are absolutely positive that you are expecting it and the email is from a trusted person or company.
- NEVER enable macros in document attachments that you receive via email.
- If you ever encounter a strange attachment or a strange email, do not hesitate to contact the help desk immediately at (800) 322-2303 ext. 7321 or support@massmed.org.
Password Requirements
Your password must meet requirements for complex passwords
It must contain at least 6 characters and not more than 30.
It must contain at least 1 lower case letter, 1 number, and 1 uppercase letter or special character (Examples of special characters: % $ # @ & * ^).
How to check if your password meets the complexity requirements:
- Go to the Webmail page.
- Log into your account.
- If your password does not meet complexity requirements you will be asked to change it.
- After changing the password you will see your inbox.
If you change your password on the Webmail page you must change your password in all other methods you use to access your email: Your iPhone, iPad, tablet, mobile device, and other email programs.
If you try to login multiple times with an incorrect password the system will lock you out. You must then contact MassMedNET support for assistance.
If your mail does not appear in mailbox
Options:
- Log into Webmail.
- From the inbox, click “Refresh mail."
- If you are using Internet Explorer version 8 or version 9: Click TOOLS then COMPATIBILITY VIEW SETTINGS. Be sure that “Display all websites in compatibility view” is not checked.
