Managing Workplace Conflict: Improving Leadership and Personal Effectiveness

Date: Thursday, May 18, 2023 – Friday, May 19, 2023 (In-Person)

Location: MMS Headquarters
860 Winter Street, Waltham, MA 02451

View Program Flyer


This educational forum designed for physicians (in clinical practice, administration and leadership) will explore complex relationships within the medical work environment. Problematic behaviors and managerial miscommunication impact a physician’s ability to practice medicine effectively and the health care team’s ability to function smoothly. Participation in this course will help you develop techniques to address and resolve difficult relationships and stressful situations, as well as strengthen relationships with other team members and patients.

This experiential course uses real (de-identified) workplace conflicts supplied in advance by attendees as examples for exploration and change. Didactic presentations combined with role-playing and focused feedback will help to improve your interactive techniques and communication methods to make lasting changes.


The program is designed for physicians whose goals are to improve their leadership skills and personal effectiveness with relationships at work, and their skills for addressing difficulties in the workplace environment as both practitioners or leaders.

Activity Objectives

After participating in this activity, you should be able to:

  • Discuss the mutual challenges faced by practicing physicians and physician leaders.
  • Listen and communicate more effectively as a leader and/or as a member of a team.
  • Apply negotiation and conflict resolution skills with peers in practice situations and with leaders in the institution.
  • Implement changes in personal and organizational practices that fit your style and the workplace.
  • Promote behavioral change in the workplace using new methods and problem-solving skills acceptable to the workplace and conforming to professional standards.
  • Demonstrate a range of approaches for handling intensive situations that meet with current professionalism standards.
  • Understand and analyze personal stress and its effects on interactions.
  • Exhibit appropriate boundaries with staff, colleagues, and patients.
  • Increase self-awareness and accountability, and identify signs and symptoms of behavioral problems that might exacerbate interpersonal communication challenges.
  • Develop, promote, and use health and wellness approaches to make positive changes.

Registration Fees

MMS Member Physicians and Residents: $950.00
Non-MMS Member Physicians and Residents: $1,050.00  

Accreditation Statement

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Physician Health Services Inc. The Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

AMA Credit Designation Statement

The Massachusetts Medical Society designates this live activity for a maximum of 17.0 AMA PRA Category 1 Credit(s) TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This course meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study.


  • "The course helped me to identify stressed staff and help reduce workplace conflict."
  • "The course helps physicians to engage resistant providers and staff with process change."
  • "This was a fantastic conference – extremely practical, and relevant to practicing physicians and leaders. I applaud the organizers and speakers – truly a gift!"
  • "I thought the program was worthwhile and an excellent source of information. As challenges continue to face physicians, we will need new and improved ways to handle them and this course highlighted that and also points to the fact that many physicians are facing the same issues and this is not an isolated event. The format and interaction was great, which kept my attention and engagement."

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