Massachusetts Medical Society: Episode 15: Leading with Emotional Intelligence

Episode 15: Leading with Emotional Intelligence

Leading with Emotional Intelligence

Course Overview

Dr. Jeffrey Auerbach is a psychologist, coach, and author who has coached health care executives, physicians, and physician leaders for more than 20 years. This episode focuses on the complexities of emotional intelligence (EI). Jeff explains to Marie and Les that there are four broad domains of EI: (1) knowing yourself, (2) managing yourself, (3) understanding other people, and (4) being able to effectively and sensitively manage relationships with others. Specific competencies within each of these four domains are enumerated. Dr. Auerbach makes the case that by developing EI skills and competencies, physicians become better equipped to perform at their peak in today’s demanding and stressful medical environment. By knowing, managing, and regulating themselves, some physicians will be able to avoid becoming overwhelmed and emotionally overloaded by potentially destabilizing interactions that come up in the course of everyday medical practice. The discussion drills down on the topic of burned-out physicians who experience anxiety and dread about going to work. Although it may be helpful to be aware of these feelings, dwelling on them excessively on a Monday morning may be counterproductive. The role of emotionally intelligent leadership and its positive impact on teams and organizations is also touched upon. Research findings indicate that physicians who are led by emotionally intelligent leaders are less likely to experience burnout. Drs. Auerbach, Curious, and Schwab also discuss the role of EI in preventing conflict. Negativity in the health care environment may arise when emotionally unaware individuals blurt things out impulsively in a way that incites others. Consequently, EI may be viewed as a core competency for all members of teams, groups, and organizations.

Learning Objectives

  • Name and describe the four domains of emotional intelligence.
  • Share your understanding of how enhanced emotional intelligence skills better equip physicians and medical leaders to manage the stresses of medical practice and diminish the likelihood of physician burnout.


Jeff Auerbach, PhD 
I’m a licensed psychologist that began coaching in 1986. Over the years, many of my coaching clients have been physicians, medical leaders, health care executives, and health care organizations. I’m particularly passionate about the power of coaching, emotional intelligence, and positive psychology to uplift humanity. I design and deliver executive coaching programs, wellness coaching programs, internal coaching programs to build a coaching culture, and emotionally intelligent leadership programs, globally. I have served on the International Coach Federation (ICF) Global Board of Directors, recently holding the office of vice president. I have also served as president and for five years as an international board member of the Association of Coach Training Organizations. I have served on the editorial board of Coaching: International Journal of Theory, Research and Practice. An expert on emotional intelligence in the workplace, I’m a frequent speaker at academic and professional conferences on peak performance, well-being, and emotional intelligence. As the founder and president of the College of Executive Coaching, I have trained thousands of health professionals (including physicians) and medical leaders as professional coaches.

I’m the author of several coaching books such as Personal and Executive Coaching, Positive Psychology in Coaching, and the Well-Being Coaching Workbook. I have a PhD in psychology and I am a graduate of the University of California, Santa Barbara; the Chicago School of Psychology; and Antioch University.

Course Fees

Massachusetts Medical Society (MMS) Member: Free       
Non-MMS Member: Free       
Allied Health Professionals: Free



CME Credit

1.00 AMA PRA Category 1 Credit™

Accreditation Statement

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Physician Health Services, Inc. The Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians. 

AMA Credit Designation Statement

The Massachusetts Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.

National Commission on Certification of Physician Assistants (NCCPA).
Physician Assistants may claim a maximum of 1.00 Category 1 credit for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.

Exam/Assessment: Please respond to the reflective statement at the end of the course to receive AMA PRA Category 1 Credits.

 MOC Approval Statement
Through the American Board of Medical Specialties ("ABMS") ongoing commitment to increase access to practice relevant Maintenance of Certification ("MOC") Activities through the ABMS Continuing Certification Directory , this activity has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) for the following ABMS Member Boards:

Allergy and Immunology
Family Medicine
Medical Genetics and Genomics
Nuclear Medicine
Physical Medicine and Rehabilitation
Plastic Surgery
Preventive Medicine
Psychiatry & Neurology
Thoracic Surgery

Activity Term

Original Release Date: January 24, 2019        
Review Date: January 24, 2021           
Termination Date: January 24, 2022

System Requirements

Windows 10      
Mac OSX 10.6 higher

Most modern browsers including:   
IE 11+        
Firefox 18.0+  
Chrome latest version        
Safari 12+  
Flash player is required for some Online CME courses.
iOS devices beginning with OS version 10 or higher (includes, iPhone, iPad and iTouch devices)     

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