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  1. Mod6 Transcript pdf

    5/22/2019

    definitely operating at least 50 to 70. And we said, we talked about how that was a little bit … clinic. I think to address what you said earlier that you were in this emotional arousal … is that you can get to. CURIOUS: And then “R”, you said ready for resolution. LANTERI …

  2. Mod16 Transcript pdf

    5/22/2019

    clocked in it at under a minute. You know they really said what they had to say. And then I came …. Thereafter, our visits were much more efficient. But moreover, all the people said to me something I've … read about but never actually heard a patient say. She said, just talking about all this has …

  3. Mod13 Part 1 Transcript pdf

    5/22/2019

    . The physician we spoke with there had just been out of practice for six years and he said he … was on the verge of burnout. He had young children. He said he was spending at least two hours at home … series of just issues like that that were frustrating, difficult and he said I don't imagine how …

  4. Mod9 Transcript pdf

    5/22/2019

    . CURIOUS: OK. As we’re going through training in medical school, you learn, as you said … to start on time. It was individualized, and then one of the physicians stepped back and said … me as the physician? I feel like it was a conflict of interest. I said as much and said

  5. Mod19 Transcript pdf

    5/22/2019

    . It's called, “What She Said” by Joanne Lipman, who was, until last month, the editor-in-chief … might. I know many primary care providers feel downtrodden but as Les said you are of high value … valuable as a primary care doc. And to lose you, as Les said a few minutes ago, is a big financial hit …

  6. Mod14 Transcript pdf

    5/22/2019

    you train physicians in empathy? Because to me empathy, like you said, a lot of us have …. I'm really happy that you said that because some people have equated empathy with quote …

  7. Mod10 Transcript pdf

    5/22/2019

    important. And I think that some people said initially, oh, well if they didn’t learn … skills. As I said, they’re completely necessary. I think one of the core relational skills … example. I just want to loop back for a second to what you said. Certainly, we have a specialty …

  8. Mod3 Transcript pdf

    5/22/2019

    done that before. And I asked if she wanted to come along next time and she said, no are you …

  9. Mod15 Transcript pdf

    5/22/2019

    grabbed the other physician and said let's go talk to him. Because in this situation they were down … of a lack of impulse control in the moment. Said things later that he regretted to the medical …

  10. Mod8 Transcript pdf

    5/22/2019

    , self-monitoring like you said. I was thinking about your words just now and it very much feels like … complex and difficult that would be, that’s a non-starter. And you said so, as much. Nor do I … to repeat what you just said because it’s exactly what I would have said. Perhaps allowing …

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